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Our Team

For over 30 years, Cascade Custom Pools has built an excellent reputation for fine pool construction in Austin and in the surrounding communities. We have been owned and managed by Hank Thompson since our inception in 1982. Cascade is a very hands-on, locally owned business.

Owners, Hank and Theresa Thompson have lived in the Bee Cave-Dripping Springs area for over 30 years. We have many satisfied clients in Lakeway, Westlake, Dripping Springs, Spicewood, Rollingwood, Bee Cave, Volente, Steiner Ranch and other areas in and around Austin. In 2008, their son T.J., added his creativity and people skills to the mix. He manages the sales, design and marketing for the business.

We look forward to meeting the needs of new clients in the area with our services. Go to the Contact Us page and send Cascade Custom Pools a message today for more information!

Hank: President & CEO

Hank Thompson was born to build amazing pools. As a 12-year-old, he watched with fascination while his neighbors built an intricate custom pool—and fell in love with the way the backyard was transformed. As he watched, he copied their construction phases in his own yard and built a small pond for his ducks. Then, while studying business at Texas State University, he worked construction to put himself through school and learned the fundamentals of building in the unique Hill Country landscape. When he finished school, he and his soon-to-be wife Theresa started Cascade Custom Pools, and it’s been his passion ever since.

In the last 36 years of serving Austin and the surrounding area, Hank has been hands-on with his clients, personally checking each step of construction to ensure the highest level of quality. His goal is for every pool—from the smallest to the grandest—to enrich the lives of the family using it. He has a special talent for some of the most challenging designs, including hillside construction and other difficult build sites.

Hank is grateful to be able to spend his time working in the pool industry with his wife and son, TJ. When not building pools, he enjoys his time managing wildlife on his Hill Country ranch, listening to country music and riding his Harley-Davidson.

TJ Thompson: Vice President of Sales & Operations

As the son of Cascade’s founders, TJ Thompson has been at pool sites since before he could walk. Not surprisingly, he’s developed a strong sense of creativity and an eye for details, designing amazing pools for the last 10 years. Many of his designs have won international awards. He’s worked his way up from construction on job sites during college summers to project management, design, and sales. He currently oversees operations at Cascade’s south location and is very involved in the company’s overall strategic planning.

TJ, who attended Lake Travis schools from kindergarten to high school, is a perpetual student of the pool industry. After attending college in Colorado, he brought 3D pool design to Cascade and is consistently studying the industry to learn the latest trends in construction and design. TJ is a Genesis Design Associate and is very close to achieving his certification for Registered Society of Watershape Designers. He is currently serving on the board of the Central Texas Association of Pool and Spa Professionals (APSP) as its youngest member.

TJ is an avid music lover and outdoorsman. He can often be found enjoying concerts or water sports on the lake.

Teresea: Vice President of Finance & Administration

Theresa Thompson is the heart behind Cascade Custom Pools. She and Hank started the company in 1982 after graduating from Texas State with a degree in business. She’s been involved in many aspects of operations ever since, keeping things running smoothly for both employees and clients. Constructing pools requires a lot of moving parts, and she is a huge asset in keeping everything flowing with her people skills and business knowledge.

While raising their two sons, Theresa gained experience in other fields, including five years as an elementary teacher in Lake Travis ISD. She worked as a property manager for a commercial developer and continues to manage her own real estate investments. Even as she expanded her skill set, she oversaw the company’s finances, and as the company has grown, she has jumped back into the business fulltime.

Theresa loves being a part of a family business and growing something great together. When not helping with the pool company, she loves yoga, traveling, and spending time with friends and family.

Jason Ellis: Senior Project Manager

After graduating from Lake Travis, Jason Ellis moved to Georgia to serve his country. There he completed a tour in Iraq, trained and supervised an infantry squad, and became certified in combat lifesaving.

When he returned to the Austin area, Jason jumped into pool building with the Thompsons, a family he’s known since elementary school. Once he learned the unique ropes of the pool industry, he quickly rose to the level of project manager, overseeing builds with precision and creativity. He has built numerous award-winning pools for both international and national competitions while also having served as a judge for the 2014 APSP International Awards competition. An APSP Certified Building Professional (CBP, he’s been with Cascade for six years.

When not perfecting pools, Jason enjoys pretty much anything to do with every possible sport. He also explores all of Austin, Lakeway, and beyond with his prized pup JD.

Shane Pike: General Manager (North Location)

Shane Pike transforms backyards into destinations. If you can envision your dream pool, Shane can build it. For 20 years, he’s been crafting masterpieces that become the center of family celebrations. After starting his pool career in Arizona, he got to Texas as quickly as he could. With Cascade, Shane runs a team and manages all aspects of pool construction, from planning and budgeting to quality control and client care. He’s passionate about efficiency and the systems supporting luxury pools that get the little things right.

To bolster his ability as a pool builder, Shane became a certified nozzleman with the American Concrete Institution (ACI). This, coupled with certifications in pool hydraulics and plumbing, mean his pools stand the test of time.

To show off his building prowess, he has also run projects ranging from zoo exhibits and designs for Bass Pro Shops and Cabela’s to exhibitions at LEGOLAND. He and his wife have two boys who are likely way above average in playing with blocks.

Margaret McVay: Senior Office Manager

Margaret McVay brings over 30 years of pool company experience to her role as Cascade’s senior officer manager. In her five years at Cascade, she has helped to streamline processes while ensuring that every client is taken care of as if their pool was the only one being built.
Before moving to Austin, Margaret and her husband owned a swimming pool company in Dallas, where she learned the ins and outs of running a family-owned business. Additionally, she has experience in custom home construction and has owned two retail businesses. When her husband passed away, she joined Cascade to stay with a family-owned operation. When she’s not at work, she’s usually on the dance floor, either dancing socially or refining her skills in classes.

Mellany Brantley: Office Manager

Mellany Brantley dove into the pool business after a dozen successful years in retail. She started on the service side, ensuring that clients’ pools stay as pristine and beautiful as the day they were first enjoyed. She then worked her way up to be the office manager of Cascade’s north location, a role that’s critical to ensuring the day-to-day aspects of pool construction go off without a hitch.

As office manager, Mel’s always a welcoming and positive force, both for her teammates and the clients who experience the showroom. She has lived the majority of her life by the beach and has a deep love of spending time in the water. She’s been married to her husband for 22 years and they have two beloved dachshunds.

Rick Juarez: Design Specialist

If you’re going to be a lead pool designer, it makes sense to have a background in architecture, and Rick Juarez fits the bill. After earning his degree in architecture from UT-San Antonio, Rick immediately jumped into home design and construction. As he learned the ins and outs of quality design, he realized he wanted to focus on the most exciting part of the house: the pool! He wanted to work for a cool company in a hot city, and Cascade Custom Pools was the perfect match. He’s been Cascade’s lead designer ever since.

In his free time, Rick is also creative and productive—no shocker there! He is a woodworking hobbyist and dabbles in photography. He likes playing the guitar, as well as attending music shows of all varieties. Wherever possible, he brings his daughter into his hobbies—they are currently learning to two-step together. When he’s not designing amazing pools, he loves spending time at South Padre Island, drawing inspiration from his hometown beach.

Austin Olsen: Superintendent

Austin Olsen is a native to the Austin area and a natural in the pool industry. Over the last eight years, he’s worked his way up through the system, from pool maintenance technician to sales to construction. Austin’s expertise includes matching the design to the existing landscape and designing pools that unite function and style. Currently, he is the superintendent for Cascade’s north location.

It’s not an accident that Austin loves pool construction. He’s an avid outdoorsman and enjoys hunting, fishing, and anything else even remotely related to nature. He even spent three years in Costa Rica serving as a kayak and fishing guide to get more in touch with water.

Natalie Pike: Client Care Manager

Natalie Pike is the type of person who makes sure the ship not only stays afloat but that it gets more seaworthy over time. With 12 years in office administration and five more directly in the pool industry, she’s seen it all, fixed it all, and improved it all. Even when she was working in other industries, she spent plenty of time discussing pool building with her husband Shane, Cascade’s general manager, so she’s more than fluent in all things pool.

Natalie’s team members praise her bright personality and great communication skills, and, though she’s a little too humble to admit it, they are dead on. She currently leads the permitting and warranty department, making sure all aspects of customer care proceed without a hitch. She loves cooking and the outdoors—sometimes combining the two—and enjoys spending time with Shane, their two boys, and their 5-year-old boxer Luke.

Patrick Bagwell: Design & Sales Consultant

From an early age, Patrick Bagwell had an appreciation for architecture and outdoor living spaces. For his high school senior project, he actually chose landscape architecture as the career to explore. After graduating with a degree in construction management, he first learned the intricacies of augmenting property value by flipping houses in his hometown, Augusta, Georgia. Though he enjoyed this position, it lacked the need for creativity and design he found so rewarding. He took a position with a custom pool builder where he took on the most complicated design requests. He went on to spearhead the company’s goal to be the go-to builder for outdoor kitchens and covered structures. These years proved valuable to help hone his craft of transforming a plain backyard into a fully functional oasis.

In 2015, Patrick came to visit one of his best friends who was then living in Austin; after only a few days, Patrick fell in love with the city and the beautiful Hill Country landscape. During his time designing in Austin, Patrick has won multiple APSP design awards and continues to explore cutting-edge build techniques to continually impress clients. Whether it’s designing free-flowing natural landscapes or straight-lined modern pools, he enjoys the challenge of designing spaces that fit the given landscape well while also keeping client’s respective budgets paramount.
When not creating beautiful designs, Patrick loves golf, is an avid fan of live music, and is a bit of a foodie.

SERVING AUSTIN TEXAS, & SURROUNDING COMMUNITIES

Contact Cascade Custom Pools

If you are would like to schedule a consultation with our pool design team or you would like more information regarding new pool construction, pool renovation, pool service, water features or outdoor living spaces from Cascade Custom Pools, please feel free to contact us directly by email, by calling (512) 264-2453 or complete the form below.